DIN EN 14534-2007 邮政服务.服务质量.批量邮件点对点服务运送时间的测量(包括修改件A1:2007)
作者:标准资料网 时间:2024-05-12 12:40:52 浏览:8344
来源:标准资料网
下载地址: 点击此处下载
【英文标准名称】:Postalservices-Qualityofservice-Measurementofthetransittimeofend-to-endservicesforbulkmail(includesAmendmentA1:2007);EnglishversionofDINEN14534:2007-06
【原文标准名称】:邮政服务.服务质量.批量邮件点对点服务运送时间的测量(包括修改件A1:2007)
【标准号】:DINEN14534-2007
【标准状态】:现行
【国别】:德国
【发布日期】:2007-06
【实施或试行日期】:
【发布单位】:德国标准化学会(DIN)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:定义;持续时间;跨边界;信函;邮政;数学计算;测量系统;方法学;方法;办公系统;性能;性能规范;时期;邮寄;邮政服务;质量保证;品质监查;质量控制;质量要求;随机抽样调查;表示法;运行时间;服务设施;试运行;时间测量
【英文主题词】:
【摘要】:ThisEuropeanStandardspecifiesmethodsformeasuringtheend-to-endtransittimeofthedomesticandcross-border,priorityandnon-priority,bulkmail,collected,processedanddistributedbypostalserviceoperators.Itconsidersmethodsusingarepresentativeend-to-endsampleofaddressedbulkmailEnd-to-endisdefinedasfromthepointmailisplacedintothecollection/acceptancesystemundertheresponsibilityofthepostaloperators,tothefinaldeliverypointundertheresponsibilityofthepostaloperators.ForthepurposeofthisEuropeanStandard,bulkmailcanincludealltypesofaddressedbulkmail:lettermail,directmail,magazines,andnewspapers,unlessotherwiseindicated.TheoverallqualityofserviceresultshouldbeexpressedasthepercentageofmaildeliveredwithinJ+ndaysend-to-endaccordingtotheECpostaldirectiveorthepercentageofmaildeliveredby,onorbetweenexpecteddates.Themeasurementshouldbeinwholedaysandnotberestrictedbyreferencetoaspecifictimeofdayfordelivery.Thisqualityofserviceindicatordoesnotmeasurethepostaloperator'soverallperformanceinawaywhichprovidesdirectcomparisonofpostalserviceoperators,anddoesnotincludeotherserviceperformanceindicatorsthanthoserelatedtotransittime.InparticularthisEuropeanStandarddoesnotmeasurewhetherthetimingofcollectionsmeetscustomers'requirements.TheEuropeanStandardcanbeusedtoassesstheperformanceofpostaloperatorsforspecificproductsorservicesatanationallevelorforanindividualoragroupofcustomers.TheEuropeanStandardshouldnotbeusedtoassesstheoverallperformanceofagroupofproductsorserviceswhichhaveotherservicespecificationsintermsoftransittimeexpectation.Itspecifiesasetofrequirementsforthedesignofaqualityofservicemeasurementsystemforbulkmail,involvingtheselectionanddistributionoftestmailsentandreceivedbyselectedpanellists.Thetestmailsampledesigngivesthespecificationsforthemailtoberepresentativeofrealmailflows.ThisEuropeanStandardrelatestothemeasurementofservicesofferedtobusinessesthathavepickupsattheirofficesorgivetheirmailtopostalserviceoperators.Ifathirdpartyagentactsforthepostaloperatorthenthetimethemailishandedovertotheagentshouldformpartofthemeasurement.Whereathirdpartyagentactsforthesendingcustomerthenthemeasurementshouldbefromthepointwhenmailishandedovertothepostaloperator.FortechnicalreasonstheEuropeanStandardmaynotinallpartsbesuitableforthemeasuringofverysmallvolumesofmailandforoperatorswithlimitedcoverage.Itisnotapplicableformeasuringtheend-to-endtransittimedistributionofsinglepiecemailingswhichrequiredifferentmeasurementsystems.TheEuropeanStandardEN13850hasbeendevelopedforsinglepieceprioritymailandEN14508forsinglepiecenon-prioritymail.ThisEuropeanstandardincludesspecificationsforthequalitycontrolandauditingofthemeasurementsystem.IncertaincircumstancesthisEuropeanStandardallowsachoicebetweenalternativesordeviationstobemadesubjecttotheapprovaloftheregulator.Thisapprovalisonlynecessaryiftheproductorserviceiswithintheuniversalserviceobligation.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:66P;A4
【正文语种】:英语
【原文标准名称】:邮政服务.服务质量.批量邮件点对点服务运送时间的测量(包括修改件A1:2007)
【标准号】:DINEN14534-2007
【标准状态】:现行
【国别】:德国
【发布日期】:2007-06
【实施或试行日期】:
【发布单位】:德国标准化学会(DIN)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:定义;持续时间;跨边界;信函;邮政;数学计算;测量系统;方法学;方法;办公系统;性能;性能规范;时期;邮寄;邮政服务;质量保证;品质监查;质量控制;质量要求;随机抽样调查;表示法;运行时间;服务设施;试运行;时间测量
【英文主题词】:
【摘要】:ThisEuropeanStandardspecifiesmethodsformeasuringtheend-to-endtransittimeofthedomesticandcross-border,priorityandnon-priority,bulkmail,collected,processedanddistributedbypostalserviceoperators.Itconsidersmethodsusingarepresentativeend-to-endsampleofaddressedbulkmailEnd-to-endisdefinedasfromthepointmailisplacedintothecollection/acceptancesystemundertheresponsibilityofthepostaloperators,tothefinaldeliverypointundertheresponsibilityofthepostaloperators.ForthepurposeofthisEuropeanStandard,bulkmailcanincludealltypesofaddressedbulkmail:lettermail,directmail,magazines,andnewspapers,unlessotherwiseindicated.TheoverallqualityofserviceresultshouldbeexpressedasthepercentageofmaildeliveredwithinJ+ndaysend-to-endaccordingtotheECpostaldirectiveorthepercentageofmaildeliveredby,onorbetweenexpecteddates.Themeasurementshouldbeinwholedaysandnotberestrictedbyreferencetoaspecifictimeofdayfordelivery.Thisqualityofserviceindicatordoesnotmeasurethepostaloperator'soverallperformanceinawaywhichprovidesdirectcomparisonofpostalserviceoperators,anddoesnotincludeotherserviceperformanceindicatorsthanthoserelatedtotransittime.InparticularthisEuropeanStandarddoesnotmeasurewhetherthetimingofcollectionsmeetscustomers'requirements.TheEuropeanStandardcanbeusedtoassesstheperformanceofpostaloperatorsforspecificproductsorservicesatanationallevelorforanindividualoragroupofcustomers.TheEuropeanStandardshouldnotbeusedtoassesstheoverallperformanceofagroupofproductsorserviceswhichhaveotherservicespecificationsintermsoftransittimeexpectation.Itspecifiesasetofrequirementsforthedesignofaqualityofservicemeasurementsystemforbulkmail,involvingtheselectionanddistributionoftestmailsentandreceivedbyselectedpanellists.Thetestmailsampledesigngivesthespecificationsforthemailtoberepresentativeofrealmailflows.ThisEuropeanStandardrelatestothemeasurementofservicesofferedtobusinessesthathavepickupsattheirofficesorgivetheirmailtopostalserviceoperators.Ifathirdpartyagentactsforthepostaloperatorthenthetimethemailishandedovertotheagentshouldformpartofthemeasurement.Whereathirdpartyagentactsforthesendingcustomerthenthemeasurementshouldbefromthepointwhenmailishandedovertothepostaloperator.FortechnicalreasonstheEuropeanStandardmaynotinallpartsbesuitableforthemeasuringofverysmallvolumesofmailandforoperatorswithlimitedcoverage.Itisnotapplicableformeasuringtheend-to-endtransittimedistributionofsinglepiecemailingswhichrequiredifferentmeasurementsystems.TheEuropeanStandardEN13850hasbeendevelopedforsinglepieceprioritymailandEN14508forsinglepiecenon-prioritymail.ThisEuropeanstandardincludesspecificationsforthequalitycontrolandauditingofthemeasurementsystem.IncertaincircumstancesthisEuropeanStandardallowsachoicebetweenalternativesordeviationstobemadesubjecttotheapprovaloftheregulator.Thisapprovalisonlynecessaryiftheproductorserviceiswithintheuniversalserviceobligation.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:66P;A4
【正文语种】:英语
下载地址: 点击此处下载
